FAQ
Q:
How does your process work?
A:
When you contact Platinum Christmas Lighting for your decorations this holiday season, a design specialist will come to your home or business and make a brief visual survey of your property to determine optimal decoration and lighting. We’ll work with you to create a custom design plan that’s specially tailored to enhance your property.
Once you approve the layout, we’ll schedule a time and date to send a professional installation team out to dress your home or business. You do not need to be present for this process. If any maintenance is required up to 24 hours after installation, our team will revisit your location and fix the issue free of charge to you. We’re also available to provide maintenance throughout the season in the event of lighting outages or adverse weather. We can also remove your lights and provide storage for them until the next holiday season.
Q:
When do you install and remove lights and decorations?
A:
We can install seasonal decorations as early as October, continuing services through mid December. Removal services are available starting January 1st, and we generally complete all removal projects by January 21st. Because the safety of our team is important to us, removal projects are subject to delay as adverse weather conditions may make removal unsafe.
Q:
How much will it cost?
A:
Because no two properties are identical, every project is billed differently, depending on the size of your house, the decorations involved, and the plan that you choose. Our decorating services start at $500 minimum.
Q:
Do you accept credit cards?
A:
Yes, Platinum Christmas Lighting accepts VISA, MasterCard, Discover, and American Express.
Q:
What if I already have my own lights?
A:
Although we do work with customer-supplied lights on occasion, we generally don’t use them for a number of reasons. We use high quality, commercial grade lighting at Platinum Christmas Lighting, and the quality of your lights may not be as effective or reliable. Customer-supplied lighting needs to be tested prior to hanging, adding to installation time and potentially delaying projects if they are broken. Our crews may not know all the best safety methods and wiring techniques for third party lights, and have no way of knowing what the wattage and power requirements are.
However, if you bought new commercial-grade lights from a competing company and you had a bad experience with them, we can inspect the products and provide you with an estimate to see if we can use your products. There may be additional charges for broken light repair or replacement services.
Q:
What kind of lights do you use?
A:
Our team uses commercial-grade LED lighting at Platinum Christmas Lighting. These lights demand less power than their incandescent counterparts, which provides significant energy savings for our clients. LED lights are also much more durable and long-lasting because they are able to withstand moisture from snow and rain more effectively. These products are also safer to use because they do not burn as hot and withstand breakage better than other non LED products.
Q:
What communities do you serve?
A:
We’re located in Blue Springs, MO but we serve many surrounding communities, which include but are not limited to: Lee’s Summit, Odessa, Oak Grove, Grain Valley, Independence, Raytown, Lake Lotawana, Leawood, Overland Park, Olathe, and most of Johnson County Kansas.